How to do a Trace Route
When general maintenance (see article below - Pages Won’t Load) doesn’t clear up a website loading problem, you will want to submit a trace route to help troubleshoot the issue.
It is not a difficult task, but might seem complicated to those who have never done it.
Left click START then RUN
Type: “command” in the box (no quotes) then click OK
Then type: “tracert (space) www.’destination.com/net/org’ ”
(destination is the URL of site that you are having problems with)
Click enter
The results will show in the ‘black screen’. Right click on the screen and “select all”.
You can then Paste the results into an eMail to send to your support people.
For a visual walk through of the process, Hostroute.com has a brief and very helpful tutorial:
http://www.hostroute.com/supportcentral/traceroute.html
Thank you Hostroute.com
gtsjorge - SunFields
July 5th, 2007




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