How to do a Trace Route

When general maintenance (see article below - Pages Won’t Load) doesn’t clear up a website loading problem, you will want to submit a trace route to help troubleshoot the issue.

It is not a difficult task, but might seem complicated to those who have never done it.

Left click START then RUN

Type: “command” in the box (no quotes) then click OK

Then type: “tracert (space) www.’destination.com/net/org’ ”

(destination is the URL of site that you are having problems with)

Click enter

The results will show in the ‘black screen’. Right click on the screen and “select all”.

You can then Paste the results into an eMail to send to your support people.

For a visual walk through of the process, Hostroute.com has a brief and very helpful tutorial:

http://www.hostroute.com/supportcentral/traceroute.html

Thank you Hostroute.com

gtsjorge - SunFields

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